Terms and Conditions

General conditions

1. Object

The General Conditions that you are going to read below regulate the acquisition of the products on this website www.muebledesign.com, owned by FURNISHYOURSPACE SL, (hereinafter, MuebleDesign). The purchase of any product entails the full and unreserved acceptance of each and every one of the General Settings indicated below, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.

These General Conditions may be modified without prior notification.

2. Identification

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, Mueble Design informs you that:

Company Name: FURNISHYOURSPACE SL

Address: Calle Ecuador, 95 3º3ª 08029 Barcelona

Telephone: +34 93 170 60 86

E-mail: info@muebledesign.com

CIF: B67094375

Registration (City and number): Barcelona, ​​37132987

Company registered in the Mercantile Registry of Barcelona: in Volume 46142, Folio 136, Sheet B-510822

 

3. Contact

To contact us, you can:

 - Call +34 93 170 60 86

- Send an email to info@muebledesign.com

- Or talk to us through the chat on this website.

 

4. Availability and Substitutions

MuebleDesign intends to guarantee the availability of all the products that are advertised through www.muebledesign.com. However, in the event that any requested product is not available or if it is out of stock, you will be informed by email.

Note: The stock of the budgets have a coverage of 24 hours

5. Purchasing and/or Contracting Process

Whoever provides the data through the forms on this website and accepts its treatment formally declares to be over 14 years of age.

The access and use of the portal to minors under 14 years of age is prohibited.

MuebleDesign reminds people of legal age who are in charge of minors, that it will be their sole responsibility if a minor enters their data to request a product.

It also informs them that there are computer programs to limit browsing by filtering or blocking certain content.

To place an order, the buyer must use the process described in the purchase process through www.muebledesign.com and formalize the payment via bank transfer, with a credit/debit card, with the Financing payment system or payment on delivery. You can also process the order by contacting info@muebledesign.com and make the payment by bank transfer following the steps that will be indicated in said department via email.

All order invoices will be generated automatically once the payment is formalized and validated by the beneficiary Bank. Invoices can be requested from the private account section as a customer by accessing www.muebledesign.com and accessing with the initial registration email and the private password of each user, or the default password if the order has been processed through of e-mail. They can also be ordered through the email account info@muebledesign.com.

NOTE: Invoices will not be modified within 24 hours of being registered in the SII.

If the customer wishes to cancel/modify the order once it has been received, he/she must bear all the cost of collecting/changing the product.

BILLING

All order invoices will be generated automatically once the payment is formalized and validated by the beneficiary Bank. Invoices can be requested from the private account section as a customer by accessing www.muebledesign.com and accessing with the initial registration email and the private password of each user, or the default password if the order has been processed through of e-mail. They can also be ordered through the email account info@muebledesign.com.

The buyer can check the status of their order at any time by accessing the user's private registration section and download the order invoice there once the payment is formalized and validated by the bank or by contacting info@muebledesign.com via email with a response time from said department of 24-48 hours on working days during business hours.

6. Delivery

PRODUCTS

The material is delivered perfectly packed and protected inside its box. If for any reason you order its unpacking before reaching its final destination, any damage caused will be beyond our responsibility.

Shipments are available for the Peninsula and the Balearic Islands in the case of Spain and for the following European countries: Andorra, Bosnia, and Herzegovina, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, Greece, Holland, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Malta, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden and Ukraine.

 

FORMS AND DELIVERY DEADLINES

The delivery time will depend on the products and the province to which the shipment will be made, and in any case it starts counting from the moment www.muebledesign.com receives the amount of the order. As a general rule, orders received before 1:00 p.m. on working days are processed on the same day with a delivery time of 3 to 15 working days, those received after 1:00 p.m. are supplied the next working day. . These delivery times may be altered by external factors.

When buying at www.muebledesign.com you accept and understand that the availability of the products is reported at all times within the file of each product under the description of the same, indicating the expected term that may increase due to causes not controllable by MuebleDesign, in In the event of variations in said delivery period, MuebleDesign undertakes to inform you of the incidents that cause unforeseen delays and to make the payment of the purchase amount and the return of the order if your request is due to said breach.

Within this term, MuebleDesign is not responsible for possible delays in deliveries due to third party procedures, such as logistics agencies, import delays or customs management.

The supplier undertakes to deliver the purchase made at the closest point of its portal to which the transport van can access. If you want the carrier to deliver the package to the door of your apartment, you must notify them directly and bear the cost of the additional service. The delivery address will be the one specified on your order invoice; these conditions apply as long as you choose our default carrier service.

Buyer should be aware that all risk in all goods passes to Buyer at the time of delivery of the goods to the customer's delivery address and that thereafter, including during any subsequent transit time, the Buyer will be responsible for the goods and responsible for any additional costs related to the goods, including transit, import duties, local taxes and insurance charges.

MuebleDesign undertakes to deliver the goods to the buyer's address as long as he chooses our default carrier service.

When the buyer organizes the collection and delivery of goods from our warehouses with a third party support, then the delivery time will be at the risk of the buyer.

MuebleDesign will make every reasonable effort to comply with the agreed dates for the delivery of the merchandise to the delivery address and the agreed terms for the collection by the buyer or a third party. However, when MuebleDesign is unable to meet an agreed date, it will notify Buyer who may either agree to a new date or, in the event of an inability to meet an agreed date for delivery to the delivery, you will receive a refund.

At the time of delivery:

As soon as the buyer takes possession of the goods, the risk of loss or damage passes to him. Therefore, it is important:

- Check the condition of the packages/packages/packaging. In case of observing damage during transport, it must be indicated on the delivery note (mandatory condition to make any claim for breakage or damage during transport. Otherwise, they will not be accepted.) The buyer must notify the Supplier by email to postventa@muebledesign.com in the 24 hours following the delivery of the order to, after that time MuebleDesign cannot be held responsible, since the transport coverage only covers the first 24 hours from receipt.

For more information, go to After Sales.

IMPORTANT: The standard door-to-door service does not include going up to the address, both in delivery and collection, the customer must take care of this. It is possible that the delivery person voluntarily helps in the upload of the merchandise (this being totally voluntary by the delivery person and the transport company and outside MuebleDesign).

Mounting is also not included.

7. Prices, Expenses and Taxes

The prices of all the products shown on our website include VAT. Prices do not include shipping costs except offer or promotion. Shipping costs will be calculated automatically when adding any product to the shopping cart based on the weight, volume of the order and place of delivery.

The total price, including VAT and delivery, will be displayed itemized by clicking on "cart" and will be accepted before order confirmation.

PRODUCTS

Payment for the order and delivery costs must be made in full before the order is considered processed and validated.

The order will begin to be processed, by MuebleDesign, when the payment has been accepted, except in cases in which it has been negotiated in another way, in which case, the payment conditions that appear in the contract agreed between MuebleDesign will prevail. and the customer.

Once MuebleDesign receives confirmation of payment from the buyer, we will send an order confirmation email (including details of the merchandise requested and the price.

The total price that the buyer pays for the merchandise will be shown in the shopping cart and on your invoice. MuebleDesign reserves the right to adjust the sale price to take into account any increase in prices from our suppliers, the imposition of new taxes or duties or typographical error.

In the event that a product appears with an incorrect price due to the above, MuebleDesign will have the right to deny or cancel any order issued with the incorrect price. If your payment has been processed and your order subsequently cancelled, MuebleDesign will immediately issue a refund for the full value of the amount processed.

Payment is made at the time of placing the order, regardless of the specified or indicated waiting time.

8. Forms of Payment

We put at your disposal these forms of payment:

 

a. PAYMENT BY CREDIT OR DEBIT CARD REDSYS VIRTUAL POS.

We guarantee confidentiality in the transfer of data on the Internet. We use the STRIPE platform for card payment. This system ensures the identity of the seller, guarantees the integrity of the message and encrypts the data with SSL encryption of up to 128 bits, which guarantees that if someone intercepts the communication they will not be able to interpret it.

 

Security standards.

To prevent the fraudulent use of credit cards, banks, VISA, MASTERCARD... have designed new security standards that certify the authenticity of the card user. That is why you must have a security key or verification coordinate system from your bank to make a secure purchase.

The data that will be requested are:

-Card number.

-Date of Expiry.

- Cryptogram, 3-digit number on the front of the card.

 

b. By Bank transfer

If the payment is made by bank transfer. The processing of the order will begin when we receive the proof of payment to info@muebledesign.com where you must indicate the reference of the order in the subject.

Data for the transfer.

The essential and necessary data for you to send us the transfer are the following:

- Beneficiary:

- Customer account code:

- Direction:

- Order reference: It is essential that you state the order reference that we have sent you by email. Otherwise, the order cannot be identified and, therefore, cannot be processed.

 

If the order is selected with the payment method by bank transfer and payment is not made in less than 7 business days, the order will be automatically canceled.

NOTE: the availability of the products can vary by minutes and they are not reserved until the payment of the order is validated in the account, so MuebleDesign is not responsible for said variation in stock from the time the order was placed until the payment is made. validated account.

 

c. Cash on delivery

Payment will be made when the transport agency delivers the package to its recipient.

With this form of payment, the order is sent to the warehouse as soon as the order is placed and sent once it has been confirmed that the order data is correct.

This form of payment has a commission charged by the transport agency for insurance and money handling. This commission is 5% of the total refund.

To avoid this commission charged by the carrier, you can select the payment method Transfer / Payment in account.

This form of payment is limited to the Spanish territory (peninsula and Balearic Islands).

 

d. SPLIT PAYMENTS

Pay your purchase up to 12 months. The approval of the financing is done completely online, without slow forms, paperwork or procedures by the client. Financing available for orders of less than or equal to €2,500.

The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the moment of choosing the payment method. This acceptance extends to third parties that have to access the files for the successful completion of the contract.

If you have any questions about the payment, you can contact Aplazame at 91 060 52 33 or via email hola@aplazame.com

9. Return and Withdrawal Policy

According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, approving the aforementioned text of the General Law for the Defense of Consumers and Users.

PRODUCTS

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify MuebleDesign, Calle Ecuador, 95 3º3ª 08029 Barcelona, ​​by phone +34931706086 or postventa@muebledesign.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail, fax or email).

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires and the merchandise is returned in its original packaging and assembly instructions and accessories.

Consequences of withdrawal

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. Return costs are always borne by the customer. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to MuebleDesign, Calle E nº5, Polígono Industrial La Seu. 25700, La Seu d'Urgell (Lleida), without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

NOTE: The refund of the money will be made within a maximum period of 30-60 days

 

OBSERVATIONS: Any product handled by the customer in misuse, breakage, etc. will not be exchanged or paid for; Otherwise, all warranty will be lost.

Cancellation

Orders that have already been processed or shipped by MuebleDesign cannot be canceled and must be delivered to the delivery address that the buyer initially indicated in the order. Before the company sends the order, we offer our Clients the possibility to cancel their orders. After this stage, the cancellation will be inapplicable. The customer must contact our after-sales department@muebledesign.com to request this cancellation, by email to avoid any cancellation by another person and to respond to your request as quickly as possible. Any expense incurred by the supplier will be deducted from the total to be reimbursed, in any case.

We will reimburse the corresponding amount within a maximum of 30-60 days from the acceptance of the procedure.

Exchange one product for another

You cannot request a product change if the order is already out of our warehouses and in transit. The change of item is accepted when the order is in preparation or when it is delivered to the address indicated by the customer. This change can only be requested to another product not indicated on the invoice.

In any case, the buyer must contact info@muebledesign.com.

All costs related to the return of the change and the new shipment will be the responsibility of the buyer. You will be informed how to proceed to return the items, but also how to pay the difference in the amount of the items or the refund to your account.

 

10. Warranty

All products have a factory warranty of up to 2 years, MuebleDesign not being responsible for poor assembly or any improper use of the products purchased, with the exception of our Outlet range or products delivered for professional use that will benefit from a guarantee 1 year from receipt of the product by the consumer. In no event does this warranty apply to damage caused by the consumer or damage that may occur from the use of the products due to the passage of natural time or inclement weather. The guarantee replaces the item as many times as necessary at zero cost. However, when MuebleDesign can no longer offer the item due to a stock or manufacturing defect, MuebleDesign will offer a timely refund of the current value of the item in question.

 

11. Return of defective products

All customers have the right to return defective or non-compliant items when they have been duly noted by our after-sales service.

Observations:

The articles on the site provide information on measurements and colors that are close to reality. However, they are not 100% reliable, because colors may be perceived differently depending on the screens we use, light and contrast levels, and other conditions outside our site.

We invite you in special cases of doubt about the accuracy of the images to verify all the information with our technical department. We will be happy to listen to you and help you. All returns for technical reasons of this type will be the responsibility of the customer who will have to bear the shipping costs.

For all cases of return, the customer must notify our after-sales service by email postventa@muebledesign.com within 24 hours of delivery to the address indicated in the order, indicating your order number and photos so that the after-sales service can see the causes of the return. In case of rejection of the order by the client to the indicated address or to the transport agency without taking into account the procedure indicated above, the client will have to bear the transport costs of returning the merchandise to our facilities.

MuebleDesign will not support in any case the shipping costs in case of refusal of the delivery of the order not verified by our after-sales department or return of the order due to the absence of the client to the delivery address indicated in the order.

When accepting delivery, buyers should be careful when opening the package. MuebleDesign will not be held responsible for damage caused to the products during unpacking by the customer if, for example, the latter uses a knife to remove the protections and packaging items. All of our products are extremely well protected.

Tip: When unpacking, please be patient and use the proper tools to avoid damaging parts.

If after 2 delivery attempts, without the buyer appearing at the delivery address indicated in the order, the carrier will leave a note in each delivery attempt where he will be contacted to organize a delivery as soon as possible during service hours. of deliveries.

The order will be immediately returned to the MuebleDesign warehouses. In the case of a new return (after 2 attempts) the return shipping costs will be borne by the customer. The latter can always request the delivery of the order to a collection point by sending the request by email to info@muebledesign.com.

When an order has not been delivered by our transportation agency for any reason without notifying MuebleDesign, the order will return to our facilities and the same conditions mentioned in the previous paragraph will apply.

Buyer should verify the delivery address when ordering to avoid delivery to the wrong address. In case of redirection of the order to the correct address, the shipping costs will be assumed by the buyer.

Deliveries that cannot be made due to difficulties in accessing the indicated address (stairs or difficult access paths) will have an additional price that will be charged to the customer for the return. In the event that the delivery address has some location difficulties, it must be notified in advance so that the driver can take it into account. MuebleDesign will previously consult the transport agency to know the possibility of delivery. If you wish, you can contact our customer service at info@muebledesign.com and check the measurements (especially tables and sofas) to avoid any delivery problem.

In case of discovery of defects in the packaging or in the product, one of these provisions will apply:

1- Defective packaging

The buyer must accept delivery in the event of damage to the packaging that obviously has not affected the products. You will have to store the merchandise indicating "subject to unpacking" on the delivery note and take a photograph to send by email to postventa@muebledesign.com to proceed with the appropriate claims with the transport agency.

In the event that the buyer rejects the delivery without being the reason mentioned above and without notifying our after-sales service, the client will be responsible for any loss of the order and the economic consequences that this rejection would cause.

 

2- Defective items:

It is the duty of each customer to inspect the goods as soon as they are received at the delivery address indicated in the order.

If there is an obviously notable impact on the delivery (defective, non-compliant or incomplete delivery) the customer must notify on the delivery note "package damaged / subject to verification".

In the event that the carrier does not provide a delivery note, the buyer must contact us by email at postventa@muebledesign.com within 24 hours of receiving the order, otherwise the customer will not be able to claim the incident, and this will not be accepted by MuebleDesign.

If the delivery is made to a third party, the customer will have a maximum of 72 hours to make a claim about the incident observed and will follow the procedure to notify our after-sales service.

In all cases, the customer must take photographs of the packages and merchandise to be sent to the postventa@muebledesign.com email with the return request, within 24 hours. The post-sale department will determine if the return is accepted or not, depending on the state in which the products are found.

Buyer must prepare damaged or defective goods for collection by our carrier and return to our facility. The carrier will pick them up at the customer's delivery address indicated in the initial order.

The merchandise considered defective or non-compliant will be replaced by a new one with the same characteristics. This replacement will be processed as soon as possible from the date the customer informs the supplier of the defect. However, we reserve the right to offer a refund or compensation. Any defect will be replaced free of charge by the customer and delivered within the time limit according to the current stock and to the delivery address indicated in the order.

MuebleDesign will examine the merchandise and determine if the fault lies with the buyer, the logistics agency or the supplier. In case the defect is caused by the buyer, MuebleDesign reserves the right to refuse the processing of the request. When the returned goods are damaged due to the actions of the buyer, the latter is responsible and will have to bear the costs of repairing these damages.

MuebleDesign reserves the right to reject any incident when the item is not returned with the original packaging, open, unlabeled, in poor condition, unpacked or used. The same applies when the return request is sent after 24 hours after receipt of the merchandise, except for a delivery to third parties in which case it will be 72 hours.

11. Force Majeure

MuebleDesign will not be responsible for any delay or failure to perform any of its obligations, if the delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of war, pandemics, epidemics or other diseases of a nature accidents, fires, strikes, forced closures, lack of communications, delays or retention of products in customs, including computer or telecommunications systems, breakdowns of equipment or facilities or the scarcity or unavailability of raw materials from from a natural source of supply, and MuebleDesign shall be entitled to a reasonable extension of its obligations.

12. Liability and Release of Liability

MuebleDesign shall not be liable for any indirect, incidental or consequential damages or damages whatsoever. Apart from those implied by law, when the buyer is operating as a consumer, in the case of violation by MuebleDesign of any of these Terms and Conditions for the buyer, the liability will be limited to the damages that in no circumstances will exceed the price of the Goods.

 

13. Customer Service and Claims

To file any complaint or claim, the client must contact the customer service department either at the telephone number +34 93 170 60 86 or at info@muebledesign.com.

According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is is available at the following link: http://ec.europa.eu/consumers/odr/.

14. Applicable law

These Terms and Conditions will be interpreted and executed in accordance with Spanish Law and will be subject to the exclusive jurisdiction of the Spanish courts.

For any divergence caused by the breach of the conditions of sale, the two parties will submit to legal proceedings in the courts or tribunals of La Seu d'Urgell, renouncing their own if they were.


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