TERMS OF SALES

Social Object

(MuebleDesign) is a company dedicated in the sale of furniture and decorative accessories for private and professional (wholesale and details).

Identification. In accordance with Article 10 of Law 34/220 of 11 July on the Information and Electronic Commerce Service and under the duty of information, the following data belong to the entity holding the serca.es website

Registered name: FURNISHYOURSPACE SL

Headquarters:: Calle Ecuador, 95 3º3ª 08029 Barcelona

Phone:: 93 170 60 86

Email: info@muebledesign.com

VAT number: B67094375

 

"Resolution of online litigation in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides a platform for online litigation resolution, which is It is available at the following link: http://ec.europa.eu/consumers/odr/ .

 

Registry:

Intellectual and industrial property

Spanish and International Laws on Intellectual and Industrial Property protect all Intellectual and Industrial Property rights from all elements contained in this site including trademarks, formats, graphic design, texts, images and documents that belong to MuebleDesign. The total or partial reproduction of this site and any of its contents without the express written agreement of MuebleDesign is expressly prohibited.

Unless otherwise expressly stipulated, access to the website does not imply any waiver, transmission, license or assignment of said MuebleDesign rights.

 

1. TERMS OF USE

By accessing this site, you unreservedly accept the terms of use that govern the site that informs users about our products.

Any use of the content of the site for commercial purposes, distribution, transformation or communication is strictly prohibited.

MuebleDesign, will not answer of any damage or harm which would result from the said use or use of the information.

Access and use of the information contained on this site is the sole responsibility of the person who makes it.

The use of the content of this site for illicit or abusive purposes is not permitted to any user. The user must not damage or skew the information or perform any other action that would be contrary to the content of this Legal Notice.

MuebleDesign will make every effort to ensure the proper functioning of the website, however it does not guarantee the absence of interruptions or errors.

 

2. DATA PROTECTION POLICY

In accordance with the law (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals regarding to the processing of personal data and the free movement of such data and development regulations, you are informed that the personal data provided by you will be processed to administer your orders, to inform you about our products and services, but also for responding and for directing your comments and suggestions.

We collect information about you when you register with us or place an order for products or services. We also collect information when you willingly complete customer surveys, provide comments, and participate in contests. Cookies are used to collect usage information on the site.

We also collect your IP address to help us diagnose problems on our server and administer the Site. An IP address is a number assigned to your computer when you use Internet, it and can also be used to identify yourself in a particular session.

We will also ask you for this additional information: Name and surname, e-mail address, billing and delivery address, date of birth, identity document, telephone number, registration number for professionals, and details of payment method.

In accordance with Art. 6, paragraph 1, paragraph 1, letter a of the RGPD, if we have previously obtained your express consent to the registration to our newsletter, we will use the necessary data to send commercial communications in accordance with that consent.
You can unsubscribe from the newsletter at any time by sending a message to our contact address described here or by clicking on the link provided for it in the e-mail with this commercial communication. After unsubscribing we block your email address for this use, provided that you have not given your express consent that the data continue to be used, or we reserve the right to continue using your data in cases permitted by law and on the that we inform you in this document.

Through the completion of contact forms on the Web or by sending emails or any other information request sent to MuebleDesign, the interested party gives his express consent for the processing of their personal data, as well as for the sending of commercial communications.

MuebleDesign will not use any personal data of customers for purposes other than those mentioned above and will not communicate them to third parties without the express prior consent of the party concerned, except for carriers with whom their orders are processed so that they can manage the logistics of sending the orders you place. MuebleDesign orders these companies to comply with the European regulation 2016/679. The only data needed for this treatment will be: (first and last name, delivery address, email address and contact telephone number).

Similarly, MuebleDesign undertakes to respect the professional secret and to put in place the technical and organizational measures necessary to safeguard the information in accordance with the requirements fixed by this regulation.

MuebleDesign also sets up the technical and organizational provisions necessary to safeguard information in accordance with the requirements of this Regulation and undertakes to respect professional secret.

Your personal data will be kept in our archives for a period of two years. However, you may at any time request access to your personal data and their correction or cancellation. You can also limit their treatment, or oppose directly treatment or exercise the right to portability of such data.

The customer agrees to be contacted through the customer data provided to MuebleDesign as the only means of information on his order, he can be contacted by phone or email.

The user will be solely responsible for the accuracy and veracity of the data provided. MuebleDesign reserves the right to immediately destroy such data to protect the rights of the owner. Also MuebleDesign reserves the right to immediately destroy such data, if you have provided false information or that of third parties without their consent.

In reference to your data, you can send us a request by email via the customer account to exercise your rights, this application must be accompanied by an identification document in order to verify that you are the one who requests it and this document must be clearly specified. We remind you in this regard, the following rights you have:

- Right to request access to your personal data, and to obtain information on the processing of this data.

- Right to request the correction of your wrong data, or, if necessary, to request their cancellation if, among other reasons, the data are no longer necessary for the purposes for which they were recorded.

- Right to request the limitation of the processing of your data, in which case we will keep them only claims.

- Right to request the opposition to the processing of your data.

- Right to portability of your data.

- The right to withdraw consent given. Without such withdrawal affects the legality of previous treatments based on that consent.

- Right to complain to a supervisory authority.. You have the right to file a complaint with the Spanish Data Protection Agency if you believe that your rights are not respected in the processing of your data.

 

COOKIES

"Cookies" are small amounts of information stored on the computer whose purpose is to manage the authentication of the user, the provision of services that can be recovered and the transmission of communications over the Internet in accordance with Article 22 of Law 34/2012 on the Information Society Services (LSSI).

The user can configure his browser to be informed before storing "cookies" on his computer, it can also prevent their installation on his hard drive and finally can eliminate those that have been installed. The user can specify the "cookies" that can be accepted and those that cannot, he can also accept session "cookies", so that they are deleted when the browser is closed and at any time, can display and delete cookies individually.

 

SOCIAL NETWORK

You expressly consent to the processing of your personal data in accordance with our privacy policy by following us on Twitter or Facebook. You expressly agree to MuebleDesign having access to the processing of your data contained in the Friends list and the fact that the publications of MuebleDesign products appear on your wall.

In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT, we inform you that the personal data of the followers of MuebleDesign on Twitter or Facebook, will be incorporated into a file whose owner MuebleDesign in order to keep you informed through Twitter or Facebook on news related to MuebleDesign activities.

In accordance with Art. 6, paragraph 1, paragraph 1, letter a of the RGPD, if we have previously obtained your express consent to the registration to our newsletter, we will use the necessary data to send commercial communications in accordance with that consent.

You can unsubscribe from the newsletter at any time by sending a message to our contact address described here or by clicking on the link provided for it in the e-mail with this commercial communication.

After unsubscribing we block your email address for this use, provided that you have not given your express consent that the data continue to be used, or we reserve the right to continue using your data in cases permitted by law and on the that we inform you in this document.

Your connection request necessarily implies your consent for the indicated treatments.

Users must therefore be particularly attentive when sharing their personal information as comments and publications on social networks.

The persons whose personal data are published or included in the comments may request their cancellation to MuebleDesign.

However, MuebleDesign is not responsible for the information that users inserted on its page..

You may at any time exercise your rights of access, rectification, cancellation and opposition, limit the processing of your data, or oppose directly treatment, or exercise the right to portability. Requests must be made to MuebleDesign in writing and accompanied by a copy of an official identification document. You also have the right to file a complaint with the Spanish Data Protection Agency, in case of disagreement of the processing.

 

3. IDENTITY OF THE PERSON RESPONSIBLE:

Who is responsible for the treatment of contact information?

Identity: FURNISHYOURSPACE S.L. - CIF: B67094375
Postal address: Calle Ecuador, 95 3º3ª 08029 Barcelona
Delegate of Data Protection (DDP): FURNISHYOURSPACE S.L.
Phone: +34931706086
DDP Contact: info@muebledesign.com

A-Protection Policy for minnors.

Who facilitates the data through the forms of this Web and accepts its treatment formally declares to be over 14 years old.

Older people in charge of minors will be responsible when they enter their data to request a product or place an order.

To avoid the use of data by minors, MuebleDesign also informs you that there is software to limit the access and the navigation to internet by filtering or blocking certain contents.

B-Links of other Site.

MuebleDesign point out that its privacy policy may be different from those of the web pages in this website. These pages are not controlled by MuebleDesign nor are they covered by this Legal Notice.

Therefore, MuebleDesign cannot be held responsible. The links on this site are a service to users.

 

4. CONDITIONS AND TERMS

A-CONDITIONS

These conditions and terms apply to contracts for sale of goods between MuebleDesign (supplier) and the customer (buyer) and prevail over any other contract or document. The purpose of these Terms and Conditions is to provide security and tranquility when accessing and purchasing through www.MuebleDesign.com

These Terms and Conditions may only be changed if MuebleDesign expressly agrees in writing.

MuebleDesign has the right to modify these Terms and Conditions at any time, but this right will not affect the terms and conditions prior to this change.

The customer agrees to the conditions and terms applicable at the time of placing the order on www.MuebleDesign.com.

The customer will be informed of his order by the e-mail address registered on the site during the order, during the payment, during the preparation of the order, during the shipment of the order, when MuebleDesign has a tracking number offered by the transport agency, and when the order has been delivered. This last step can be accompanied by an email or a phone call to co-notify the service's opinion and the satisfaction of the buyer to improve our quality of customer service. Taking into account the above clause, the buyer accepts the delivery times specified on all the tabs of the products and the invoice. However, we provide an email to communicate additional information about the order process. Read the section "Deliveries".

Complaints must be sent in writing to the service at the following address: s.a.v@muebledesign.com

Working days are non-holiday days in Spain, from Monday to Friday.

The measures of some products may be at least different from the measures indicated on the site (+/- 1%) as well as the tone or material of the product. Product images may also be different based on the browser or device with which they are displayed. Therefore, the buyer accepts the purchase of products and conditions of sale as indicated on the site.

MuebleDesign is not responsible for improper assembly or misuse of purchased products. All products have a 2-year manufacturing warranty.

The supplier is not responsible for orders refused to the carrier or the logistics agency without reason at the time of delivery.

In accordance with Law 3/2014, dated March 27, which amends the strengthened text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November refunds will be accepted after 14 calendar days from receipt of the product for any reason.

The right of withdrawal does not apply to products made expressly and / or to products with specifications of the customer or exclusively. Any derived expense will be borne by the buyer.

MuebleDesignwill not be responsible for delays caused by transport, as this is an external service out of our control. Any claim in this regard will be made directly to the company that delivers you. At the time of purchase, you engage this service outside of our control. So you have 24 hours from receipt of the order to inform MuebleDesign of any obvious incident caused by a bad transport of the logistics company contacting as soon as possible info@muebledesign.com

 

B.ORDERS

To place an order, the customer must complete the purchase form indicated on the site www.muebledesign.com and make the payment by credit card or bank transfer, or with the payment system by Financing. He can also place his order by contacting info@muebledesign.com and make the payment by bank transfer by following the steps indicated by mail.

Once the payment is formalized and accepted by the beneficiary bank, all invoices will be generated automatically. As a customer, you will be able to request invoices from the private section of the customer account with the initial registration email and private password, or with the default password if the order has been processed by email. Invoices can also be requested via accounting@muebledesign.com

The Supplier may choose not to accept an order for any reason whatsoever. All orders for goods will be considered an offer by the customer to acquire goods in accordance with these terms and conditions and are subject to acceptance by the provider.

The customer can at any time check the status of his order by accessing the private section of his account and downloading the invoice of the order once payment formalized and accepted by the bank or by emailing info@muebledesign.com  with a response time of 24-48 hours on working days during business hours.

MuebleDesign has the right to change prices without notice, as well as the deletion of the product stock or the catalog of any article or the introduction of new ones.

All prices include VAT. This does not include handling charges and postage.

Purchased products must be paid for after the creation of the order by one of the chosen payment methods listed in the purchase process. The products can only be reserved after payment of the order.Shipping and handling charges will be borne by the customer and will be indicated in the order.

All products are delivered disassembled with their corresponding installation instructions in the package. The prices indicated on www.muebledesign.com do not include the assembly of the articles which require it.

 

C-SHIPMENT / DELIVERY AND DELIVERY CONDITIONS

Items are delivered packaged and protected. Any damage caused by unpacking before the arrival of the packages will be out of MuebleDesign’ s responsibility.

Shipments are available for Spain, Bosnia and Herzegovina, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, Greece, Holland, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Malta, Poland, Portugal, United Kingdom, , Republic, Czech, Romania, Sweden and Ukraine.

The delivery time will depend on the products and the province to which the shipment will be made, and in any case begins to count since www.MuebleDesign.com receives the amount of the order. As a general rule, orders received before 1:00 p.m. on business days are processed on the same day with a delivery time of 3 to 15 working days, those received after 1:00 p.m. are delivered the next working day

When you place an order on www.MuebleDesign.com, you understand and accept that the availability of the products is indicated at any time on the descriptive sheet of them which indicates the expected term which can increase according to causes not controllable by MuebleDesign. In the event of a change in delivery time, MuebleDesign undertakes to inform you of any incident caused by unforeseen delays and to refund the purchase price in case of request and to recover the order if it was already in transit.

During this period, MuebleDesign is not responsible for any delays in delivery due to third parties, such as logistics agencies, import delays or customs management.

Promotions for free shipments do not apply on international shipments.

These promotions do not concern the returns of shipments for retraction that are never the responsibility of the sales company. The return costs in case of withdrawal are always the responsibility of the retracting customer.

The supplier undertakes to deliver the purchase that has been made to the nearest point to your door which the transport van can access. If you want the carrier to deliver the package to the door of your apartment, you must notify them directly and bear the additional service cost. The delivery address will be the one specified on your order invoice; these conditions are applicable whenever you choose our default carrier service.

MuebleDesign undertakes to deliver the goods to the buyer's address each time he chooses our predetermined carrier service. When the buyer arranges the collection and delivery of the goods from our warehouses with a third party carrier, the delivery time and shipping costs will be borne by the customer.

MuebleDesign will make all reasonable efforts to comply with the agreed delivery dates and times for the receipt of the goods at the delivery address. It is the same for the removal by the buyer or by a third party. However, when MuebleDesign cannot respect an agreed date, it will notify the buyer who will accept a new date, either, will ask for a refund in case of impossibility to respect the agreed date for the delivery to the indicated delivery address.

Deliveries are made after the payment of the amount of the order and shipping costs to the delivery address indicated. Please note that our carriers will only ship to the customer's address as long as it is easily accessible.

If upon receipt of the packages, there is damage, for example, if the packaging shows signs of breakage or crushing, or signs of mishandling, the buyer must inform the supplier by email to s.v.a@muebledesign.com  within 24 hours after the delivery of the order, after this period MuebleDesign cannot be held responsible. It is up to the buyer to minutely control the packaging and the goods for any damage, just after receiving the parcels or collecting a third party supply.

 

Exporting out of the EU

For orders placed in countries outside the European Union and exported, the buyer must bear the costs of customs clearance and transport from customs to the delivery address chosen by the customer.

 

D-BILLING

Once the payment has been accepted and received and it does not exceed the total of 3000 € according to the legislation in force, MuebleDesign will establish a simplified invoice of the order

For any order whose amount is greater than this amount, its processing will require a piece of identification of the person requesting the invoice.

In case of invoice request, you must do it within 24 hours after placing this order by contacting accounting@muebledesign.com, otherwise it will not be possible to generate it. We remind you that MuebleDesign cannot be held responsible for the veracity of your data.

 

E-PAYMENT METHODS

All our prices include VAT. Prices do not include shipping costs, except in case of promotion or offer. The shipping costs will be calculated automatically when adding any product to the basket taking into account the weight, volume and destination of the order.

The total price, VAT and delivery included, will be visible by clicking on "basket" and must be accepted before order confirmation.

Payment of the order and delivery charges must be made in full before the order is considered processed and validated.

The order will be processed by MuebleDesign when the payment has been accepted, except in cases where it has been negotiated otherwise, in which case, will be taken into account the terms of payment contained in the contract agreed between MuebleDesign and the customer.

Once MuebleDesign receives the payment confirmation from the buyer, we will send you an order confirmation email (including order details).

Selling prices may be revised taking into account the imposition of new taxes or customs duties, any increase in prices of our suppliers, any price error or typo. The buyer will have the opportunity to cancel before shipping his order without penalty of any kind or to make the payment of the difference for the processing of the order, if MuebleDesign was to increase the prices of the products for some reason whatever.

In the event that a product appears with an incorrect price due to the above (see paragraph above) MuebleDesign will have the right to refuse or cancel any order issued with the wrong price. If your payment has been processed and your order has been canceled, MuebleDesign will immediately issue a refund for the total amount of the processed quantity.

Payment is made at the time of placing the order, regardless of the waiting time specified or indicated.

 

1.PAYMENT WITH REDSYS VIRTUAL CREDIT CARD OF DEBIT.

We use the STRIPE platform for card payment which guarantees the confidentiality of the data transfer. This system encrypts data with up to 128-bit SSL encryption, assures the identity of the vendor, ensures the integrity of the message, and therefore ensures that a third party can interpret the transaction.

Safety standards.

Banks, have designed new security standards that certify the authenticity of the user of the card. That's why you need to have a security code or verification contact system from your bank to make a secure purchase. This avoids the fraudulent use of VISA and MASTERCARD credit cards.

The requested data for transactions are:

- Card number.

- Expiration date.

- Cryptogram, 3-digit number on the front of the card.

2. PAYMENT BY BANK TRANSFER.

In case of payment by bank transfer, the processing of the order will begin upon receipt of proof of payment at the email address: info@muebledesign.com.

Data requested for the bank transfer:

- Beneficiary:

- Customer Account Code:

- Address:

- Order reference: It must necessarily figure in the object of the transfer in order to identify the order at the risk of being unable to process the order.

Any payment by bank transfer must be made within 7 days, after this time, the order is automatically canceled.



NOTE: The products will be reserved only after validation of the payment. Indeed, the availability of products may vary depending on the minutes

This is the reason why MuebleDesign is not responsible for the unavailability of stock between the moment of the realization of the order and the validation of the payment.

F-DISCOUNTS

Norms of use of discount codes:

Discount coupons cannot be combined with other discounts, promotions or regulations. Once you have written your discount code in the coupon field by accessing the cart, the discount will be deducted from the final amount, while the overall discount rate will be deducted automatically without you having to do anything. It is not possible to use two codes for the same command. If you have two discount codes, you must choose the one you want to use until its validity has expired.

 

G-RIGHTS OF CONSUMERS

MuebleDesign reserves the right to remove any product from the website without notice and without any liability.

MuebleDesign has the right to refuse any order for any reason whatsoever, in which case the total amount will be refunded. Prices are not guaranteed in time.

MuebleDesign has the right to update the prices displayed and will do its best to ensure that when the buyer places an order that these prices are correct.

MuebleDesign will suspend any delivery of the goods in case of delay or non-effectiveness of a payment 7 days after the creation of the order until this total payment is received.

 

H-RIGHTS OF CONSUMER

This part deals with the outstanding rights of buyers and among them: the right of return in case of delivery of defective goods.

1- Return of defective products

Any defective or non-conforming item found by our services entitles the customer to return the said article.

Notes:

Small differences can exist on our items, because the colors can be perceived differently from the reality according to the screens that we use, the brightness, the contrast and other conditions outside our site.

In case of doubt, we invite you to check the accuracy of the images taking into account with our technical department. Our team is ready to enlighten you on these questions. The shipping costs will be borne by the customer for technical reasons of this type.

2- Guarantees

All our items have a warranty period of 2 years from the date of invoice against manufacturing defects, with the exception of our Outlet range or products delivered for professional use which benefit from a 1 year warranty to from the receipt of the product by the consumer. Damage caused by the consumer or damage resulting from the use of the merchandise due to the natural passage of time, inclement weather are excluded from guarantees. The warranty replaces the item as many times as necessary at zero cost. However, when MuebleDesign is no longer able to offer the item due to stock or manufacturing defect, MuebleDesign will offer a refund of the present value of the item in question within the specified time period.

3- Retraction

The buyer has the right to retract the 14 following receipt of the order without having to justify his decision to return the order.

For this withdrawal to be accepted, the customer must notify our services by email to s.v.a@muebledesign.com before the deadline of 14 days (for more information refer to the paragraph reserved for withdrawal).

 

I-RETURNS POLICY

In case of incidence, the customer will have 24 hours after reception of the parcels with the address of delivery indicated on the command to inform our customer service on s.v.a@muebledesign.com of the incidence by joining in the mail the number of his order and pictures.

The customer will pay the shipping costs in case of refusal of the order to the address indicated or to the transport agency without taking into account the return procedure indicated above.

The customer will also pay the shipping costs in case of absence to the delivery address indicated on the order.

MuebleDesign will not be held responsible for damage to the products when unpacking the package with a knife or any other tool that is not suitable for removing the packaging protections and items. All our products are extremely well protected. In accepting delivery, buyers should be careful when opening the package.

Note: We advise you to always use appropriate tools to open your packages.

When the customer does not show up after 2 delivery attempts to the address indicated on the order, the order will be immediately returned to MuebleDesign warehouses.

We remind our customers that the carrier will notify its passage to the customer by leaving a notice with indications of the next delivery attempt in relation to opening hours.

The customer can request delivery to a relay point by sending the request by e-mail to s.v.a@muebledesign.com

When an order has not been delivered by our transport agency for any reason without notifying MuebleDesign, the order will return to our facilities and the same conditions referred to in the preceding paragraph will apply. At the time of the validation of the order, the purchaser will have to verify the address of delivery in order to avoid the address of delivery to the wrong address. In case of reshipment due to a bad, the customer will bear the costs of forwarding.

There is an additional charge payable by the customer for deliveries with difficult access (stairs or difficult to access roads). In the case where the delivery address presents some difficulties of location, it must be notified in advance so that the carrier takes it into account. To avoid any delivery problem, MuebleDesign will consult the transport agency beforehand to know the possibility of delivery. If you wish, you can contact our customer service at info@muebledesign.com and check in particular the technical access features (table and sofa measures etc.).

1- Defective packaging

In the case of a receipt of parcels with a defective packaging which at first sight would not have affected the articles, it is recommended to the buyer to accept the delivery. The customer must keep the package by indicating on the delivery note "subject to unpacking" and send photos to s.v.a@muebledesign.com

MuebleDesign will make a complaint to the carrier.

In the case of the buyer rejects the delivery without being the reason mentioned above and without notifying our service, the customer will be responsible for any loss of the order and the economic consequences that this rejection will cause.

2- Defective items:

It is the duty of each customer to inspect the goods as soon as they are received at the delivery address indicated on the order.

If there is an obviously noticeable impact on the delivery (defective, non-compliant or incomplete delivery) the customer must notify the delivery note "package damaged / subject to verification".

In case the carrier does not provide a delivery order, the buyer must contact us by e-mail s.v.a@muebledesign.com  within 24 hours of receipt of the order beyond, it will not be accepted by MuebleDesign.

If delivery is made to a third party, the customer will have a maximum of 72 hours to make a claim on the incidence found and comply with the above procedure.

In any case, images of the packages must be sent upstream to s.v.a@muebledesign.com  with the request for return. The Service will determine whether the return is accepted or not depending on the condition of the packages.

The buyer must prepare the return of damaged or defective goods that will be collected and returned by our carrier to our facilities. The latter will go to the delivery address of the customer.

Merchandise deemed defective or non-conforming will be replaced by a new one with the same characteristics. This replacement will be processed as soon as possible from the date the customer informs the supplier of the defect. However, we reserve the right to offer a refund or compensation. Any defect will be replaced without charge by the customer and delivered within the time limit according to the stock of the moment and to the delivery address indicated on the order.

MuebleDesign will examine the goods and determine if the fault is the fault of the buyer, the logistics agency or the supplier. In the event that the defect is caused by the buyer, MuebleDesign reserves the right to refuse the processing of the request. When the returned goods are damaged due to the actions of the buyer, the latter is held responsible and will have to bear the costs of repairing these damages.

MuebleDesign reserves the right to reject any incidence when the item is not returned with the original packaging, open, unlabeled, in poor condition, assembled or used. The same applies when the return request is sent after the 24 hours following receipt of the goods.

3- Retraction:

The buyer has the right of withdrawal of 14 working days to return the product, following the instructions given by the service and contacting him by email s.v.a@muebledesign.com . If the deadline expires on a Saturday, Sunday or holiday, it is extended until the next business day.

MuebleDesign reserves the right to refuse returns when the impact is communicated to us after the 14 calendar day’s deadline to s.v.a@muebledesign.com

For the right of withdrawal to be accepted the goods must imperatively be returned in its original packaging and instructions and mounting accessories.

It must not have been used, or have suffered deterioration as minimal as it is and be in a state of perfect cleanliness.

We will make the refund using the same payment method that the customer used to place the order. The reimbursement period is 30 working days maximum from the date of receipt of the withdrawal request. In any case, the buyer will voluntarily return the order to his own without having previously agreed with our Service.

The retraction will be refused when the product has been expressly made to measure or with a custom color or a special upholstery for the customer.

The costs of returning the products will be borne by the customer. The decrease in the value of the products and packages due to the different handling, the characteristics and the operation of these, are the sole responsibility of the customer who will reward MuebleDesign for damages.

If the return cannot be accepted due to non-compliance with the conditions indicated by MuebleDesign, the customer will not be entitled to the refund of the amounts corresponding to the returned products.

In this case, the customer may request the return of the product not accepted within 24/72 hours, assuming in this case that he will bear the new costs of forwarding. If the customer rejects this possibility, MuebleDesign reserves the right to keep the products concerned and the amount that corresponds to them.

4- Cancellation:

Orders that have already been processed or sent by MuebleDesign cannot be canceled and must be delivered to the delivery address that the buyer initially indicated in the order. Before shipping the order by the company, we offer our customers the possibility to cancel their orders. To pass this delay the cancellation will become unenforceable. The Customer himself must contact our services s.v.a@muebledesign.com to signify this cancellation, by email this to avoid any cancellation by a third person, and allow to respond to the request as quickly as possible. Any expenditure made by the supplier will be deducted from the amount to be refunded, in any case.

We will refund the entire order within 30 working days maximum.

 

J - CHANGE A PRODUCT FOR ANOTHER

The product change cannot be requested if the order is already out of our warehouses or in transit. The change of article is accepted when the order is in preparation or when delivered to the address indicated by the customer. This change can only be requested with another product not indicated in the invoice.

In any case, the buyer will have to contact info@muebledesign.com. All costs related to the return for change will be the responsibility of the buyer. He will be informed of how to proceed for the return of items but also the payment of the difference in the amount of items.

 

L- LIMITS OF LIABILITY

MuebleDesign will not be liable for any indirect, consequential or incidental damages or any other damages, except those provided for by law, when the buyer operates as a consumer. In case of damage suffered by the buyer of any of the terms and conditions of this law, the repair of said damage will be limited to the price of the goods and in no case will exceed them.

 

M- FORCE MAJEURE

The delay or non-execution of obligations resulting from events not controllable by MuebleDesign such as acts of war, accidents, fires, strikes, lockouts, lack of communication, delays or customs retention of goods, including computer or telecommunications systems, breakdowns of machinery or shortages or unavailability of raw materials from a natural source of supply, cannot be held liable. MuebleDesign will always have the right to a reasonable extension of its obligations.

 

N- APLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be interpreted and executed in accordance with Spanish law and shall be subject to the exclusive jurisdiction of the Spanish courts.

For any legal dispute in relation to the non-application of the terms of sale, both parties will have to resort to the courts of La Seu d'Urgell, relinquishing their own courts.

 


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